The channel is pivoting in 2019 and there is a shift from traditional Service Level metrics to value producing and outcome based user experience levels.
If you think your client is not benchmarking you, think again! If they haven’t already moved to a level of detail including comparison scorecards…
My journey continues in finding out how Internationally exportable service excellence is, and at the same time confirming
I’m on a journey to discover how exportable customer service is. Please join me as I think you may take away at least one or two nuggets you can apply to your work or future endeavours.