The channel is pivoting in 2019 and there is a shift from traditional Service Level metrics to value producing and outcome based user experience levels.
If you think your client is not benchmarking you, think again! If they haven’t already moved to a level of detail including comparison scorecards…
My journey continues in finding out how Internationally exportable service excellence is, and at the same time confirming
Microsoft’s Inspire conference is a massive week long affair and can very easily get the better of both first-timers and veterans alike!
Quick recap – What is #AaaS? – In its most basic form, #AaaS is a fixed price engagement targeting senior stakeholders in the business (often executives CIO, CTO, CISO, CDO)
I’m on a journey to discover how exportable customer service is. Please join me as I think you may take away at least one or two nuggets you can apply to your work or future endeavours.
If you have read my Architect as a Service (#AaaS) Blog and are back here to understand more about the deliverable roadmap provided at the end of an #AaaS engagement, welcome to part 2.
Having to wait for an application or desktop to initialize due to a slow logon process is very frustrating for users and admins alike.
For many customers, no matter their size, lack of visibility and clarity in direction are two of the top reason’s decisions cannot be made and value derived…
Citrix Application Delivery Management (ADM), formerly known as NetScaler Management and Analytics (MAS), provides network management, analytics and orchestration of Citrix technologies from a single platform.