Top 25 Managed Service Providers – 2018
The recent explosion of the Asia-Pacific market has garnered a lot of interest, world over, and has resulted in large investments in this region. Organizations from this area are going through a phase of rapid development and still have an immense potential for growth. However, with a large number of companies belonging to the small and medium enterprises (SMEs) segment, there is a limited capital available for them to invest in IT infrastructure and manpower. This has resulted in these organizations and large industries alike, turning to third-party managed service solution providers who can handle the maintenance of all their business critical applications and IT needs. While handling IT infrastructure may not be their core competency, companies can hire managed service solution providers to have experts monitoring their systems around the clock.
The global managed services market is currently valued at $155 billion and is expected to reach $ 296 billion by 2023, with a compound annual growth rate (CAGR) of 11.32 percent. The highest CAGR is predicted to be witnessed in the APAC region implying that organizations all across will be looking for robust managed service solutions. The availability of enterprise grade mobile applications and fully scalable cloud infrastructure has helped organizations shift their IT expenditure from a CapEx to an OpEx model. The use of AI to streamline business processes and consolidate data has become a norm and organizations are looking for partners who can help them implement these technologies. Nevertheless, there is growing concern regarding vulnerabilities of such IT infrastructure and companies are looking for the most secure and reliable managed services solution providers.
With a vast number of service providers entering the market, CIOs and leaders face the daunting task of narrowing down on a trusted managed services partner. To ease this burden, a panel of distinguished CEOs, CIOs, CMOs and the editorial panel of APAC CIOOutlook, have studied various emerging solution providers to shortlist some of the most promising companies that offer cost efficient and secure managed services solutions.
We present to you APAC CIOOutlook’s Top 25 Managed Service Providers – 2018.
Insentra: Redefining IT Managed Services
With the sudden spike in cloud adoption and the pace at which businesses are transforming with rapid innovation, it doesn’t come as a surprise that companies often fail to serve the growing IT demands of their customers. Garnering over 20 years of experience as an IT professional, Ronnie Altit, who is the co-founder and CEO of Insentra, well perceives the need of the hour for organizations. He says, “Every organization is gravitating toward an as-a-service model.” However, Altit envisioned creating an IT services organization that would transform the delivery of IT services in the channel, by providing the market with an alternative model of engagement that is both collaborative and non-competitive. Insentra functions on a unique business model, transacting entirely through the reseller community rather than directly with the end users. To this end, the company delivers a range of Professional and Managed services to end user clients transacting exclusively through the IT channel.
What sets Insentra apart from other IT providers in the market is their proficiency in providing partners and their clients with the industrial expertise that others often cannot deliver. “Whilst we offer traditional managed services like patch management and monitoring, we also bring some unique managed services to the table,” Altit adds. For instance, leveraging Insentra’s Office 365 Backupas-a-service, organizations are offered a secure Exchange migration to O365 at no cost. Their Office365 Reporting and Monitoring Service consolidates multiple admin portals into a single pane of glass and provides value added reporting. It also reduces the overhead as it relates to a charge back in an O365 scenario and provides in-depth security audit reporting capability. Insentra offers an array of managed services across all industry verticals with a primary focus on Microsoft, Citrix, Veritas and Symantec.
Redefining traditional IT support, Insentra is setting the benchmark higher than its counterparts with its state-ofthe-art Enhanced Support Services (ESS). The company’s ESS team is highly proficient in proactively identifying and resolving IT problems before they pose as expensive business risks. The company’s ESS suite includes Predictive Insights and Analytics (PIA)—an ingenious offering to avert future outages in businesses—that deploys a virtual user in a particular environment to analyze its performance. In case of performance degradation, Insentra investigates to determine if the issue is prolific in the environment and predicts the possible outcomes of the same enabling proactive mitigation. The most impressive factors of Insentra are their genuineness and partner-centricity. The company endorses a pragmatic and honest approach to addressing their clients’ challenges whereby they deliver their services only if they are fully capable of adding value. “We don’t try and fit square pegs into round holes by any means,” remarks Altit. To Insentra, a partnership is all about shared risk and reward and “Because our business model is about partnering with the reseller community, we understand what it means to become a part of an organization to deliver outstanding outcomes to clients.”
Illustrating the prominence of Insentra, Altit recounts one of their clients, Brickworks’ predicament around their application efficiency resulting in a need for more effective monitoring, management and control. Insentra stepped in, analyzed their end-user computing infrastructure, and uncovered that Brickworks users were facing a significant issue in launching applications. First application launch was taking too long per application per user. Employing ESS and PIA service in Brickworks’ systems, Insentra identified the issue and significantly improved end-user productivity, reducing first launch time to less than 20 seconds. This is all delivered via that single pane of glass so often talked about, showing user experience at branch and head office sites, empowering the CIO to make accurate investment decisions in IT.
Scripting similar success stories, Insentra will continue delivering value-added services to their partners and their clients adhering to their unique business model. The company is also looking to augment their service in Asia by 2019.